Our Primary Focus is You
When it comes to judging the effectiveness of a company’s customer service efforts, there is really only one measurement that matters — customer satisfaction.
This kind of trust doesn't happen by accident. It takes a dedicated team of professionals who understand the unique needs of your fleet operations.
Learn more about Donlen’s commitment to high-quality service by following the links below.
9/10 Fleets prefer Donlen.
We pride ourselves on consistently retaining more than 99% of our customers annually. We use a number of feedback processes including a custom-built CRM tool, CARE®, to capture and measure all aspects of customer communication and relationships.
This, combined with ongoing internal metrics and annual customer feedback/surveys, allows us to validate our service delivery program on a regular basis.See Our Story
World-Class Maintenance Call Center Receives Outstanding Customer Support Performance Recognition
Our Maintenance Contact Center received the Outstanding Customer Support Performance award from The Fraser Group in 2016. To achieve this recognition, Donlen’s 56 maintenance advisers were evaluated against 500 measurable criteria each month for 12 months, receiving a performance score above 90 percent in areas such as listening, questioning, confirmation, professionalism, and closing.