CARE, Donlen’s proprietary CRM system, is your gateway to achieving the highest level of customer service in the fleet management industry.

Everyone says they care about customer service – we prove it daily. By designing and developing our Customer Activity Request Engine (CARE) CRM system, we bring unrivaled transparency to our customer relationships.

Through CARE:

  • your customer service team will record and track each interaction — whether it be via phone, fax, or email.
  • see the status of your open requests to help better understand our progress to answer your inquiry.

Accessed through FleetWeb®, CARE gives you access to real-time status on all requests.

9/10 Fleets prefer Donlen.

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